friends with benefits

• How do rewards work?

  • Order in the app or in-store

  • Scan mobile app to collect points or redeem rewards

  • Collect points: Get 1 point per $1 spent

  • Earn rewards: Multiple Tiers and rewards available.

  • See the items you can earn towards right in the app.

• Will I keep my previous loyalty points?

  • ​If you were registered with our previous program with a valid email address, your loyalty account has been automatically transferred over onto our new app.

  • Your current loyalty points will be migrated as points in the new app.

• How do I migrate my points and rewards?

  • ​Each registered guest with an email should have received an email that will prompt you to reset you password to sign into your new loyalty account. You will need to download the new mobile app or login via the web ordering page. This is accessible by clicking on online ordering from our website.

    • ​Step 1: Download the App

    • Step 2: Click “sign-in” and click “forget password” to reset your password. Enter in the email address associated with your existing loyalty account.

    • Step 3: Receive and open the email to create a new password.

• What if my rewards did not transfer over to the new app?

  • ​Please reach out to us with your full name and phone number registered under your account and we’ll look into this for you.

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POINTS

• How are points calculated?

  • You are awarded one (1) point for every dollar you spend, excluding gift card purchases and discounted items. Once you download the app you will see the rewards you can earn towards within 24 hours under the loyalty section of your app. Please note our items may change from time to time. You can see the new items by clicking on the loyalty button on the bottom toolbar. Once you reach that tier you will receive a notice on your app and the reward will not be greyed out.

• How do I earn loyalty points?

  • In-Store purchase: You can earn points by scanning your mobile app at the register. Click
    the loyalty button on your app and then click scan loyalty card. Present your phone to the cashier to scan or you may provide your phone number.

  • In-App purchase: There is no action needed. Points will be automatically added onto your account.

  • Web Browser Online Order: Be sure to login to the online order platform by clicking the login button in the upper right corner and entering your email and password. Please note that you will not receive points for tax, tip, discounts, applicable fees, or gift card purchases.

• When do I get my points?

  • Points can take 24 hours to be added to your account.

• How do I check my points balance?

  • ​You can track your current points balance by clicking the loyalty button on the app or by logging into the online order site and clicking the “my account” button in the upper right and choose Loyalty.

• Can I earn points for purchases made through a third-party courier?

  • Purchases made through third-party ordering apps or websites (UberEats, Postmates, etc.) do not count toward reward progress.

  • You will only earn points for orders placed directly on the app or in one of our store locations. We do offer delivery in our app as well and you will earn points for those transactions.

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REWARDS

• Do rewards expire?

  • Rewards have different expiration dates depending on what the reward is. Expiration dates are listed with each Reward in your account.

    • ​100 points = $5 or any coffee

    • 200 points = $10 or breakfast sandwich or appetizer

    • 300 points = $20 or a 16” pie or Aslin trucker hat

    • 400 points = $30 or 15% off your next private event space reservation fee

    • 500 points = $50 or get a 50% off of a Mug Club membership for new members

    • 1,000 points = $100 or a complimentary Mug Club membership for new members

• How can I redeem a reward?

  • ​In-Store: To redeem rewards, go to the "Rewards" screen and select "Rewards Card".

    • Present your phone to the associate to scan or give the cashier your phone number.

  • In-App: To redeem rewards, proceed to checkout and click “Apply Rewards” button in the checkout screen.

    • ​Select the offer you would like to use and it will be applied to your order

• Can I redeem multiple rewards in an order?

  • ​Only one reward can be redeemed per order.

• How do I view my rewards history?

  • ​You can view reward history by going to the “loyalty” screen in the app. To the right of your point balance click the view details button. This will show a complete list of all rewards earned and redeemed.

• When do I get my rewards? Can I earn rewards and use them in the same order? Rewards are credited to your account post-purchase. If your order has enough points for you to earn a reward, that reward will be available for use on your next order. Please note that rewards may take 24 hours to be added to your account.

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PAST ORDERS

• Can I see my previous orders and order them again?

  • Any order purchased on the app or online while logged in can be viewed and re-ordered.

  • On the app if you click the Past Orders button you can view your previous history. If you click the down arrow on an order there is a re-order button to press and add the items to the cart.